O2

[Madgeorge]

Has anyone been driven to distraction by incompetence at O2?

I have been trying to get them to resolve a problem of their making which is causing no end of problems.

I have been receiving calls from them apologsing profusely but the number is blocked when I try to call back.

My web account is not being recognised and ringing the main line means a wait of

goodness knows how long.

Has anyone got a number for a dedicated customer service line?

 

 

[DDIL]

Yup, I put a budget on my phone and then lent it to my nephew, who despite there being a budget (confirmed in email) then went on to run up a huge bill!! It took months of trying to speak to someone and using their chat function - not getting anywhere - in the end I complained to the ombudsman - got the bill reduced slightly.

Ending up leaving them after 17 years!!

[bookbinder]

Any good?

https://www.o2.co.uk/contactus

[Madgeorge]

Thanks, but I tried all avenues there first.

Things must be in a poor state when you cannot easily ring a phone company!

[Madgeorge]

Would go online for a chat but since their foul up they won't recognise my web account!

[bookbinder]

Try again:

https://www.o2.co.uk/inspiration/the-drop/how-to-make-the-most-of-o2-customer-services