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Too late jno!. at the end of November I was without BB for 8 days while I switched from BT to Sky. As luck would have it, my Word sub expired at the same time and everything was locked up, so it was a rush to get going as soon as the phone line was properly connected. It didn't connect as expected.
Weekdays you can wait up to an hour to get through to Sky Help line and at weekends it becomes cruel.
"As a valued customer we are going to give you special help",
"What is the problem".
"No BB".
"We are going to send you a text".
Text arrives, saying, "Go online to our site ..."
I found two other numbers including the one I signed up on, but both switched thro to the same useless message. So I got hold of another one.
"Cancellations Dept".
I explained that I could get no Help, and the guy was very helpful and transferred me to a different department. Equally good treatment and the problem was solved.