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Thanks Guys, usual quick response and excellent advice. Much appreciated! With regard to my printer problems, it is an Hp all-in-one which cost around £200 about five years ago since when I have upgraded my laptop first to Vista(disaster that) and then to Windows7 which I find very good. As a consequence, the installation disc is obsolete and when I download the software from the Hp website when I lose the prinetr, it isn't always effective and I get problems later with my Dell laptop saying the printer can't be found. Despite re-installing the printer software, the problem still persists and that's when I use System Restore, following which all is well for several months. Why do I always get mysteries I wonder?