Freezing Problem On Ipad

[MargoTester]

I just sent you an email because AB was freezing on my iPad, this has been happening all morning of and on, but everything else is OK. Now for some inexplicable reason it seems to be working again, it's so frustrating. Do you have ant bright ideas please?

[Bertrum]

We like drastic here so far its been stable but will continue to play

[Zacs-Master]

How come the mobile site works on iphone but not ipad.....any clue in there as to the problem?

[hc4361]

It's fine on IE and Edge for me, too.

[MargoTester]

still not working for me frozen solid closed down started again nothing

[AB Editor]

Hi Zacs,

Yes, I think I mentioned it earlier in the thread - but my theory is that it's a bit of lazy code by an advertiser which is targeting ipads only - and only at a certain size. This is why I also think it's the larger ads at the top, because those who use their ipad in landscape mode will get these ads, whereas portrait mode won't.

Sadly, this doesn't help me track it down very well. So for now I've turned the ads at the top off.

[Zacs-Master]

Thanks Ed. How bizarre re the portrait / landscape mode. Using a PC at moment.

[AB Editor]

Another update is coming this afternoon Margo. I'll be in touch when it's live. I don't think it will fix the issue, because it's not directly related, but worth a go.

[AB Editor]

I'm sorry about how frustrating this is for everyone!

[chrissa1]

I rarely use my iPad in landscape mode.

[MargoTester]

i was using a short cut and wondered if it was that so took it off re-installed but still nothing. So I 'll just have to wait and see if the update works this afternoon Ed. Very annoying for all, and it's made me realise that I am an AB addict - but i'm not sure for how much longer x

[AB Editor]

And you get the same issue Chrissa?

[HansUrbancka]

Ed...Whatever you have done for the iPads appears to have improved IE 11 on my PC....Not that I shall be using IE on any regular basis but as you know I do try IE to assist users.

This morning, I tried IE on a number of occasions before you 'knocked-out' the top ad and was getting all sorts of strange things happening....Unable to Log-in; Messages to say that Answerbank was Not responding; and one 'pop-up' which indicated that there could be something wrong with your Site's Certificate. However, all now appears to be in order and whereas scrolling was jerky it is now functioning very efficiently.

Hans.

[chrissa1]

I did have, Ed, but everything has settled down now. I'm getting used to the new site and now I know what I'm doing, I like it.

[AB Editor]

Sorry Margo, what version are you running? I have 9.3.5 here.

You can see which version you have by going to settings > general > about

and looking for "Version"

[Zacs-Master]

Side comment but the site is much improved by the omission of the large banner ad on both desktop and mobile versions

[MargoTester]

Apparently I'm running 10.2.1. OH has deleted and reset AB and at the moment it is working so I'll carry on and see how it goes. Fingers firmly crossed x

[MargoTester]

sorry i was wrong it's frozen again

[Smowball]

Only just managed to get on - same problem as Margo and everyone else. What's EDs email again? X

[AB Editor]

Is the problem persisting?

[MargoTester]

i was beginnig to think it was just me smow i'm still frozen out, was starting to feel like a leper i'm just soooo fed up with the whole thing