Can you please help?

[trt]

Hi Ed,

I cant get a Avatar because I no longer use my e-mail address (closed account) that is on my profile, so when Gravatar send an e-mail to confirm, I cant receive it.

Can I change my profile e-mail to the one I now use all the time?

I did post similar to you months ago but had no reply.

[ummmm]

Yep...change it in your profile. That's what I had to do..

[AB Editor]

Yes you can.

Visit here: http://www.theanswerb...user/edit_profile.php

Change your email address.

Hit save.

Job done. Enjoy your Avatar!

Spare Ed

[trt]

Just changed my my e-mail address hit save and its still showing my old one.

[trt]

Its driving me CRAZY.
I have logged out and logged back in and its still showing my old e-mail address.

Can you sort this out please Ed?

[ummmm]

trt...the email address you're trying to change it to...have you used it on this site before? If you have it won't let you change it. Happened to me....so I used my partners email address.....hey presto.

[factor-fiction]

Just to clarify the AB Editor's instructions- When in My Profile, Edit User Details, you need to enter the new email address twice (first line to enter, second to confirm), then you need to move to the bottom of teh screen and press the Submit button.

I suggest you then log out and clear your cache on your browser before logging in again (Control/F5 I think, or on IE use Tools, Internet Options, Delete... etc)

[ummmm]

Yes Factor....but if the email address has already been used (maybe a different user name) nothing will work.

[factor-fiction]

I'm not sure about that ummmm, not as far as AB is concerned. I've alternated between 2 email addresses on AB for my single username- I've used each one several times over a few years.

[ummmm]

When the avatars came in I couldn't do mine because the email address I used to sign up had been deactivated (Ed told me this) tried a different one....wouldn't let me change it because I'd already used that one for other user name (for personal questions) Used my partners...and it worked.

[factor-fiction]

Okay we have different experiences on this. Maybe the Ed has changed the process since I last changed my email address back.
I suppose the question for trt is whether he has used the email address previously on AB.
My guess is he simply hasn't pressed Submit or cleared his browser

[AB Editor]

Trt,

Please make sure you enter the new email address twice and hit submit at the bottom of the page.

If the "new" address is already in our database it wont be accepted. Please chose an email address which has not been used on AB previously.

Spare Ed

P.S. Thanks Umm and Factor.

[trt]

Thanks everybody.
Yes used the e-mail address before, many moons ago.
Will enter another I use now and again a go and see what happens.

[ummmm]

That should sort it...

If not, create a new one with hotmail...

[vivandorron]

I'm pleased that you have had a further response from the S E , because I was about to go into the Editorial garden and ask the Gnome why he was sitting about doing nothing.:-)

I hope you now have all the info which you need to set-up an Avatar. In my case it was easy changing my E/mail with AB; along the lines as suggested by factor30. However,I did hit a few snags with the Gravatar site. Nevertheless, I kept at it and hope you do likewise.

Looking forward to seeing your Avatar............Ron.

[trt]

What do mean by clear your browser?

[lslowry]

clear your browsing history

[vivandorron]

Yes, I think that was one of my problems; but I can't really recall how I did clear my Browser.

Perhaps Islowry can remind us of the steps involved. The only thing I can be certain of about when it comes to Browsers is that Firefox is better than my original Internet Explorer; which is still in my Comp but is not ( along with Opera) my default it item.

Ron

[trt]

'' clear your browsing history ''
please tell how to do.

[mike11111]

Tools/clear recent history (Firefox)

[Buenchico]

LSLowry seems to be trying to confuse you. When you finally get your avatar working it might not appear on your own computer, although most other people will be able to see it. That's because your computer has stored the old 'default' avatar (with the two 'jelly babies) in your browser's cache, and is still using it.

If you get to that stage, you'll need to clear your browser's cache (not the 'history', as suggested by LSLowry). The way you do that depends upon which browser you're using. You can find the relevant instructions here:
http://www.wikihow.co...our-Browser%27s-Cache

However that's not going to help you at the moment. Go back to the 'Edit my profile' page, which the Editor provided a link to, and try changing your email address again. Remember that you need to change it in BOTH of the email fields, before clicking 'Submit'.

If that doesn't change the displayed email address, use the 'Contact Us' link, at the foot of this page, to let AB's techies know about your problem.

Chris