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Thanks Factor, it's how to tackle it that's the main problem I have. I have basically nor ights, the company are not owing me anything, I have however been here nearly two years, the guy was brought back on after leaving to go to another company, came back and now walks about the place like he owns it. What makes it worse is he is illiterate when it comes to emailing, his grammar is absolutely appaling he has made many many mistakes which I have picked up on, as have I (as has everyone), we are all human, but no-one has got ill or died through our mistakes, we have resolved it there an then, I work in an office, so it's only paperwork at the end of the day. He is so bolshy, andloud and rude, just not something that I can beome overnigth - not that I'd want to btw!