Online Order Not Sent

[Jennykenny]

About three weeks ago I sent off for some tablets from a reputable firm online. I had used them before with no problem.
Time passed and nothing arrived. I emailed them and they apologised, and said they would send a replacement pack immediately. More than a week has passed, and I have emailed them to say the second pack has not arrived. No response. I'm £20.00 out of pocket, and I don't know where to go from here. (Have checked with the neighbours just in case, nothing.)
Any thoughts?

[Sqad]

The "reputable firm" has gone out of business.
Just a guess.

[dannyk13]

You should get some assistance here:-
https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

[237SJ]

Have you double checked that they have the correct address? (even though you have used them before)

[Jennykenny]

I did mention to them about double-checking my address although my full name and address is at the bottom of every email I send to anyone.
And as luck would have it, an email has just arrived in my in-box from them saying that they are going to send it recorded delivery. So fingers crossed.
Thanks for your support.

[Peter Pedant]

on line order not sent
actually mean
online order not arrived

for twenty quid - leave it

otherwise - if you paid by credit card then go down the route for that
( debit card- you can whistle for it TBH)

[Jennykenny]

Peter, thanks for your input, but £20.00 is quite a lot for me as a pensioner.
And for claiming it back via my credit card, I think I have to spend £100.00. But it looks like a solution has been arrived at.