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Doctor Receptionists
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Now that they aren't allowing many patients into the surgery what are the above doing.
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For more on marking an answer as the "Best Answer", please visit our FAQ.I have to go with the experience of gness, I never lived in kettering but when my parent became unwell and sadly passed - the reception staff brought me to that back room and were sooo very good to me, I had tea and we chatted about the illness that took away my wonderful parent and even to this day, coming to the anniversary, they are so thoughtful and know that this is a very sensitive time for me
I must admit there was a time when many doctors receptionist were rude and bossy, but thankfully my experience now is of a new generation of wonderful helpful hardworking people.
They have as many appointments to arrange as before albeit by phone; a whole load of Covid checks to do as people arrive at the surgery, samples to process, letters and admin to process, medicines to deliver to shielders, and patients to reassure.
In the meantime one of them had a moment to ring us this week to say how they noticed Mr M had two minor appointments on different days, would he like to combine them and have a flu jab while he was there. Nothing but brilliant service as far as I am concerned.
They have as many appointments to arrange as before albeit by phone; a whole load of Covid checks to do as people arrive at the surgery, samples to process, letters and admin to process, medicines to deliver to shielders, and patients to reassure.
In the meantime one of them had a moment to ring us this week to say how they noticed Mr M had two minor appointments on different days, would he like to combine them and have a flu jab while he was there. Nothing but brilliant service as far as I am concerned.
Likely dealing with 100s of calls a day from folk demanding to see a GP who dont have a clinical need to be seen
.... and assisting those to see a GP who require this.... and dealing with prescriptions, emails, blood test requests/results.... piles of mail that are recieved daily from hospitals & typing GP letters and referrals onwards to specialities.
And taking dogs abuse from rude people i would also bet
.... and assisting those to see a GP who require this.... and dealing with prescriptions, emails, blood test requests/results.... piles of mail that are recieved daily from hospitals & typing GP letters and referrals onwards to specialities.
And taking dogs abuse from rude people i would also bet
We changed surgery about a year before Covid lockdown. Everyone was wonderful after our last surgery.
The receptionist are all extremely pleasant as are nurses and GPs. The latter seem to have gone into hiding but will communicate via telephone. Sadly that's not always satisfactory.
Being in the extremely clinically vulnerable list we now find we qualify for home visits from the nurse who came last week to give it us .
The receptionist are all extremely pleasant as are nurses and GPs. The latter seem to have gone into hiding but will communicate via telephone. Sadly that's not always satisfactory.
Being in the extremely clinically vulnerable list we now find we qualify for home visits from the nurse who came last week to give it us .