Compassionate Conversations Training

[Khandro]

The NHS is recruiting a supplier to deliver “compassionate conversations training” to 14,000 front facing NHS staff in a publicly funded contract worth a mind-boggling £3 million. The contract tender, which was published yesterday and closes on 5 November 2021, says the aim is to equip NHS staff with “the skills they need to handle challenging situations with compassion whilst ensuring they feel able to look after their own wellbeing if needed”. Guido.

Aren't nurses & doctors compassionate enough ? I'm sure sqad was.

[dave50]

I thought that was what they learned in nursing training? How long did it take some complete waste of space to think that one up? And they say the NHS is skint.

[andy-hughes]

Are you? His statements on here don't always indicate that!!

[goodgoalie]

I've always thought sqad was of the Sir Lancelot Spratt persuasion :)

[Sqad]

/////compassionate conversations training” to 14,000 front facing NHS staff ////

A right load of b.l.locks.

You are either naturally compassionate or you are not, I wasn't but played the part when required.....like an actor.
I was even known to be good with kids.........I hated them.

When I first qualified, I filled my bucket full of compassion and " dished it out" to everyone BUT by lunchtime the bucket was empty and no compassion left for the afternoon.

So ,I play acted and turned on the compassion when necessary and with that philosophy survived 40 years of medical practice in the NHS.

[goodgoalie]

Told you!

[ladybirder]

LOL gg;-))

[bednobs]

front facing staff are not just doctors and nurses
I can think of plenty of nurses i used to work with who could do with a bit of niceness training

[bednobs]

and receptionists. And ward clerks. And some "help"line people!

[goodgoalie]

....and the grumpy guy who examined my prostate at a large hospital in the Midlands a couple of years ago. I very nearly had a go at him!

[bednobs]

and the flipping MRI scanner person who did my MRI yesterday :(

[Khandro]

The question is; does it matter if they are compassionate or not,? I personally don't care about a professional's demeanour as long as they do a first class job.

[goodgoalie]

It's not just NHS staff who need to learn to speak in a friendly, compassionate way. It also applies to dentists, garage mechanics when you take your car in, boiler repair people, plumbers and so on.

I want someone to reassure me, to tell me that they understand I'm worried, but they're here to help, will get to the root of the problem, and do their utmost to fix it. And when they do fix it, say "any further problems Mr Goalie then please don't hesitate to get in touch, always here to help." They almost never do, especially garages.

[Hymie]

That works out at just over £200 per trained member of staff; £200 won’t buy you much these days.

[Peter Pedant]

You want your carers to go mwah mwah mwah
and be empathic
or as my mother said: I dont care how rude they are, can he do the operation ?

it goes in cycles

One new patient said: "I dont want a medical student to say - oh my god the pain must be dreadful! - I want him to get someone to do something about it!"

but .... a lot of time ( and therefore moolah boys and girls) is spent on complaints about plain rudeness and not treatment
and this may save money in the long run.

[Mamyalynne]

You can't teach someone to be compassionate, you can train someone to respond in a compassionate and caring manner - at times that matters a lot.

[Peter Pedant]

// They almost never do, especially garages.//
yeah I had - I want you to take ownership over this !
( something like consent from a father where the judge said he cant give consent for the child)

and I said: I can't - I am a walk-in just like you !

didnt score very highly there then

and not ( well the law has said you cant consent and actually the same law says I cant take consent from you.... which was er closer to the truth)

[Peter Pedant]

// You can't teach someone to be compassionate,//
sincerity - once you have learnt to fake that, you are well away.....

[Khandro]

You can usually tell whether or not someone is faking it or speaking from the heart.

[Mamyalynne]

I certainly wouldn't expect someone like a receptionist for example to speak from the heart.

Something a step up from 'Thanks, I've wiped him from the database' when I told them of my Husband's death would have been nice.

[maggiebee]

When I started out with Samaritans, we worked with groups of trainee doctors as part of their course. Costs were covered by the NHS. You can't teach compassion, but we could teach listening skills which was what the NHS were looking for. Can't generalise of course, but some young doctors had no experience of dealing with adults other than relatives. Sadly, cutbacks brought this service to an end.