Traumatised And Looking For Answers
hi all.
my question involves complaining about an NHS service
case in point: a local mental health team that have really let me down. without going in to to much detail, some of the things they have done are- lie to me, not try to respect my needs after they were made aware of what they were, encouraged "bad" thoughts and feelings, never followed up with me after I went threw something at the hospital, and got my notes mixed up with another patient.
the problem is, that the service itself doesn't want to know stating it doesn't want me to ruin their reputation, but I feel that I do need to complain about them, not just for me (and to give me closure), but to make sure others arn't treated in the same way. I feel worse now than I did before using them and I kind of want answers (or if not answers, then at least my voice heard and my complaint taken seriously)
has anyone used a service to complain about the NHS, and if so, what were the results. did you get what you were looking for?
thanks