Would disagree about badger's comments about clerical staff - in my experience clerical staff work incredibly hard in the NHS with little practical support (archaic systems, working practices etc.). I'd agree with the 'trouble shooters' who come in for a fortune then p!ss off again! Personally I think the problem is too much higher level management and not enough grass roots staff - eg cleaners, nurses, doctors. Most of the money goes to high management salaries. The people who keep the NHS going are staff who are low paid, genuinely want to help people, and have no support. When I worked at a hospital (as an administrator!) my workload was huge, I had an ancient pc that was just ridiculous, no stationery, no office (I worked in a staffroom!) and the majority of the money the hospital was paying for my work went to an outside agency. For a start, the NHS should have it's own 'agency' for clerical staff - local councils do this and it saves them a small fortune.
I haven't seen the programmes but am aware of them & I'm glad this is being televised because every single working citizen in this country pays for this Health Service and we deserve it to be accountable and effective. It quite clearly isn't and it would be a travesty if the NHS collapses and we have to enter into an Amercian system where people who have genuine need are denied medical help because they can't afford it. It might be a big job, but surely the NHS can exist and operate cost effectively and be viable?