If you work on the phones, we used to play a mad game whereby you have a list of words or phrases, approx 8, mad words inc. and first person to get all words in telephone conversation to next customer inbound/outbound, in shortest time wins a shot from all team on fri at pub. I worked in telecomms, selling mobiles over the phone. We had words like incredulous, congratulations, 'feel the phone', it was mad when i called this guy only to hear his business was going in to liquidation. I had to say 'congratulations thats incredulous but if I send out the phone you will be able to 'feel the phone'', there was more but wont bore you, you get the jist hehe! I won too so that was good result! Ps watch out for bosses and recorded calls, our boss was cool!