Quizzes & Puzzles1 min ago
Debit card transaction query
Answers
No best answer has yet been selected by hattster. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Call your bank, ask them. They will credit you account with the money while it is being investigated.
This happened to me a in the summer. I asked them for a copy of the slip which I would have signed. They couldn't supply it (because I hadn't bought the goods).
But I fear what will happen with chip & pin - the consumer will have no way to put the onus of proof on them, and there's no way to prove a negative. Seems to me with Chip & Pin the banks win 100% and the consumer gains nothing and looses all the way.
Please stop with all the banking conspiracy theories, they're deeply saddening and often wildly inaccurate.
Incidentally, as well as issuing a refund, the bank should be able to tell you exactly what time the transation took place, if it's in the UK they'll also have info on where in the country the company are based, what line of business theyre in and whether your card was physically there "card present" or if the transaction was more along the lines of mail order (phone/internet) "card not present".
Bank Of Stevie.
Just as a matter of interest. For all internet transactions I only use one card and the card is not used for anything else. The card also has a maximum limit and the credit card company have been infomed that this limit is not to broached in any way at all.
The maximum I could lose therefore is tha credit card limit. Since using this method I have changed the card twice with a full refund from the credit card company when the card may have been comprimised.
Dear Stevie21
I didn't see any sign of anyone saying saying anything about a 'banking conspiracy'. In my case thwo transactions using two card numbers took place at two different stores in the US, my bank couldn't tell me how much the dollar amount was.
Perhaps you can tell us what the banks response will be to queries about 'chip&pin' queries?
Above all else, remember that if you've taken reasonable precautions to safeguard your card and PIN thern you're not liable for any fraud on the account. Sadly, reasonable precautions aren't always enough to deter a determined thief.
I'm surprised that money can leave your account and your bank can't tell you how much it was in dollars as I'd expect that the original transaction was in dollars and it's your bank who converts this figure into sterling. Either way, they can still dispute it and ask for a copy of the original receipt.
"Seems to me with Chip & Pin the banks win 100% and the consumer gains nothing and looses all the way"
To me this sounds exactly like a conspiracy theory, with a dash of persecution complex thrown in for good measure ;-)
"No - I will NOT report fraud to the police and I won't allow you any time to investigate this fraud. Just give me a big wad of money, thanks"
As an aside, if you have an account with BankA and notice that cash has been withdrawn from an ATM owned by BankB, then your bank will investigate this and refund the money BUT BankB are allowed BY LAW, 12 days (possibly 12 working days) to investigate this before giving your own bank any kind of response. Your bank would be understandably reluctant to refund you the money before this investigation was concluded yet you condemn them for this.
As mentioned, please get some facts on banks before sharing your conspiracy theories and persecution complexes. tia