Ebay Question

[derekpara]

A buyer of mine informed ebay that the item purchased from me had not been delivered ( it had, but was put into a binby the courier as there was no-one at home). ebay immediately froze my account and held onto the payment.

I supplied all the requested tracking/delivery information including photo of bin interior with missing package. Buyer informed me that package had been retreived and all was well. I assumed that my account would automatically be unlocked but the money from another item I sold hasalso not been released by ebay.

I have asked the first buyer to inform ebay that the matter had been resolved in the hope that I can receive my payments.

So far I have had no response from either parties and it's impossible to find a way into ebay to get the matter dealt with.

What more can I do ?

Cheers.

D

[Buenchico]

Try speaking to someone at eBay over the phone. This tells you how to do it:
https://pages.ebay.co.uk/customersupportguide/

[derekpara]

Thanks once more, Chris. Job done.

Cheers. D