Letter In The Telegraph Today.
News0 min ago
Do I have the right to complain to Royal Mail?
I've always been an internet buyer and have had a lot of faith in Royal Main, but quite recently it seems like my local postie is getting quite lazy. For about the 4th time now in the last month my packages have been left outside the house with no note through the door or anything, one package was even outside my door all day because I didn't know it had even been delivered!
It's getting quite frustrating now, especially as some of the packages contained reasonably expensive items (one package contained goods to the value of £30) and I do not trust the neighbourhood enough to feel that they'd be safe outside.
Am I allowed to make an official complaint about this? Or is this now what postmen are supposed to do when handling packages? I'm starting to feel it unsafe to post or order anything now because of this behaviour. If I can make a complaint what would be the best way to go about it in order to be heard?
It's getting quite frustrating now, especially as some of the packages contained reasonably expensive items (one package contained goods to the value of £30) and I do not trust the neighbourhood enough to feel that they'd be safe outside.
Am I allowed to make an official complaint about this? Or is this now what postmen are supposed to do when handling packages? I'm starting to feel it unsafe to post or order anything now because of this behaviour. If I can make a complaint what would be the best way to go about it in order to be heard?
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Yes you can complain, if you are out the postie can either leave your package with a neighbour or post a "sorry you wern`t in" card
I have an agreement with my postie that if I`m not in he can leave anything round the side to save me going to collect it, your postie sounds like a lazy git so report him
I have an agreement with my postie that if I`m not in he can leave anything round the side to save me going to collect it, your postie sounds like a lazy git so report him
We have had this issue with our postman. We live in a block of flats with a bank of letterboxes inside the entrance hall, in full view of the entrance. Only letters fit in the letterboxes, and the postman thinks it is fine to just leave parcels on the floor. We even put up a sign asking him not to do this after items got stolen and he kept doing it. So every time this has happened since Christmas, we have put in a complaint. He has finally started buzzing the flats or returning items to the sorting office and leaving a card, after about six complaints, so I would say it is well worth doing.
Definitely complain.
Track down the delivery office that your postie works from and write to the manager, keeping a copy of your letter. If you don't get a satisfactory answer then keep complaining.
Royal Mail now have competition in the market place and they have to do the job properly, so your complaint should be taken seriously by the management. Maybe not so by the actual postie, who may try to get his own back for getting a b******king - your letters may be the ones that get soaked when it is raining! But keep complaining and management will get the message that this postie is not fit for the job.
I was a postie for a few years and sadly there are lazy postmen. It's a hang over from the days of "job and finish", ie when the walk was delivered then the postie could go home (or to his afternoon job), so it was an incentive to take short cuts whenever possible, and just dropping parcels without knocking the door is one of them.
Track down the delivery office that your postie works from and write to the manager, keeping a copy of your letter. If you don't get a satisfactory answer then keep complaining.
Royal Mail now have competition in the market place and they have to do the job properly, so your complaint should be taken seriously by the management. Maybe not so by the actual postie, who may try to get his own back for getting a b******king - your letters may be the ones that get soaked when it is raining! But keep complaining and management will get the message that this postie is not fit for the job.
I was a postie for a few years and sadly there are lazy postmen. It's a hang over from the days of "job and finish", ie when the walk was delivered then the postie could go home (or to his afternoon job), so it was an incentive to take short cuts whenever possible, and just dropping parcels without knocking the door is one of them.
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