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I didn't have the same with last computer, quite honestly didn't think of it, as i simply assumed, wrongly i might add, that we wouldn't have had as many problems with it, nor spend so long getting the matter sorted. I am amazed that so many goods, electrical or otherwise go wrong in so short a space of time, considering what you spend on them. A friend who is savvy couldn't sort the last one, nor in fact any number of outlets i tried, the cost was prohibitive. So looks like will continue on, its 8 quid a month by the way.