I have claimed for ppi refund- had a goodwill gesture of an extra £10,000.00

[Conn_479]

Can the bank withdraw their offer? and if they pay it- do they have a claim against me if they have made an error? It is a goodwill ofer with no liablity

[ojread2]

how much is your actual claim likely to be?
And, just to understand completely, the bank have offered you this 10k before or after your payout?
Your question doesn't really make a lot of sense because although the banks are giving back individuals £1,000's in some cases, why would they offer you an extra £10k?

[factor-fiction]

Hi ojread2- I don't think this £10000 will be in addition to a refund. I think the bank will be saying that they don't necessarily accept liability but will offer £10000 instead.

I would expect them to be able to withdraw the offer before payment if there had been a genuine error but once they've paid it I think it's unlikeley that they'd change their mind and seek to recover it- unless they felt that the claim was fraudulent in some way.

Is the £10K a good offer? How much were you claiming?

[ojread2]

Thanks factor - it just sounded excessive to offer an extra £10k on top of any claim amount

[factor-fiction]

Sorry- I'm wrong ojread2- Conn_479 does say an EXTRA £10000 in his title.
Sounds a bit odd to me though- I wonder how much the claim payment is. It must have been a huge loan!
I can't see why they would offer £10K on top .

[Conn_479]

Hi
Thanks for your replies- was expecting about 3k and they offered £13197.05
I phoned the Ombudsman who said it was a FIRST!!! have no idea why they would offer more- have tried 4 times to get hold of them and they keep saying the case oficer works nights and the system is down!!
What I really wanted to know is can they claim it back from me once paid? as it is a goodwill gesture???

[murraymints]

doubt it...take the money and run...

[EvianBaby]

It's clearly an error and the will undoubtedly want it back.

However as they haven't yet paid anything to you, they will probably amend it before anything is paid.

[ten_fx]

Hi conn_479,

Please can you be so kind to point me in the right direction to claim a ppi refund

thanks in advance

[murraymints]

You can find all you need for PPI claims on the financial ombudsman site...google it..

[Conn_479]

TEN FIX- Dont go thru any company as they take a fee- most banks have on their websites details of how to claim- go direct
hope that helps

[ten_fx]

thanks most grateful

[ojread2]

ah, it makes a bit more sense to me now
You were expecting about £3k but you miscalculated it by £10k - they never did 'make and offer' did they op?

Accept it. It's what you over paid on your loan and enjoy it!

factor: No worries, I'm always misreading things lol

[EvianBaby]

OJ, the way I read it was that Conn expexted 3k but the bank miscalculated and DID offer 10k more than that.

[ojread2]

The op certainly reads that way Evian and that is exactly how I read it to begin with but if you look at the second post from Conn_479 says "was expecting about 3k and they offered £13197.05"

HTH =)

[ojread2]

Tis quite confusing tho lol

Thinking about it, it *could* by a mistake and an extra digit added by mistake? I know on one occasion I paid £10 into a savings account and the girl added an extra 0. They called me at home and I took the book back in to have it made up properly

[factor-fiction]

It's still not clear to me whether the bank has actually used the term 'goodwill gesture' and , if they have, whether it relates to all of the payment or is in addition to the payment.
Or are just assuming that because you expected around £3000 and got £13000 then the difference must be a goodwill payment.
Have they given an explanation of how the £13197 figure was calculated- is there a breakdown?

[ojread2]

Reading in-between the lines we all at some point seem to be reading it as 'my bank said I was owed £k but they want to give me £10k instead' lol

[Conn_479]

Hi- they have made a" goodwill offer", in one sentence, and then the next is "goodwill gesture" anyway, have spent the entire morning trying to speak to someone and "the system is down" and there are no "case officers" so have signed the offer and sent it off- so we will see what happens!
But am still unsure if they can retract the offer? can they claim it back after a few years if they have made a mistake? Hope someone can answer that.
Thank you all for your posts

[themas]

OK. So the whole £13K offer is a "goodwill" one. I suggest what that means is that they are doing it without formally admitting any liability. I don't think it means they are deliberately offering you more than you are entitled to.

Are you sure the total amount you paid for PPI was about £3K? Don't forget that you were almost certainly charged interest on the PPI instalments & the interest would have been front end loaded - i.e. shown as a part of the total loan amount on the Consumer Credit Act agreement at the outset so each of your monthly instalments would have included some interest on the PPI as well as the interest on the loan. However, interest should not have added £10K to a PPI charge of £3K!

Do post the outcome!

[cathfromsaron]

someone has made typing error! wait til you see the cheque before celebrating!

cath x