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Alba, thank you, i will have to go to CAB first thing today to see what they say, the matter goes back quite a long way, i hope they can help. it's been a really poor time so far, i lost my purse or it was stolen recently which was horrible, my debit card, driving licence gone and sundry bit and pieces, and the money too, and no idea where. I reported it to the bank last Sunday and they got me out a new debit card by Tuesday which was very good. But the rest of the things are now lost.