ChatterBank3 mins ago
Banks - Do You Trust Them?
12 Answers
We left RBS February 2012 as we were not happy with them and opened up accounts with another high street bank. We asked RBS to close our accounts but they have not done so. Every now and then I check on internet banking and the accounts are stil there all with zero balances. In May just before we went on holiday we both received new debit cards form RBS which I just stuck in the file meaning to contact them when we returned. With the bereavement in the family I forgot all about it until this morning when I received a call from RBS to make sure that we had received the cards as they had noticed on their system that neither of the cards had been used. "But there is no money in the accounts" I said so why would we use the cards? There are no salaries or pensions going in and no direct debits going out. "Oh good you did receive them" said the moron on the other end of line "I will now activate them". Why is is so difficult to close an account. I can feel a visit to the branch comimg on, possibly at a lunchtime when they are busy and hopefully I will frighten away a few more customers. Unfortunately the bank we have gone to seems just as bad but thats another story.
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