We wanted to speak to a financial advisor in our local Lloyds Bank about an investment we have with them. We were told they do not have any financial advisors in their branches anywhere in the UK !
Has anyone else encountered this? If what we were told is correct, how on earth do they 'sell' financial products to their clients if they now don't advise people face to face? Plus how do they ensure ongoing client based advice? We feel neglected as they offered advice at the time when they wanted our money and now we find they have advised us wrongly we feel abandoned...!