Crosswords1 min ago
Gas/Electricity Supplier Problem
Today I have received a letter from them telling me that we are �276.75 in arrears and that we need to pay �98/month for the next 9 months to pay this off and that we actually shouldn't be paying �52/month anyway, we should be paying �75/month.
I do not believe that this is my fault! It made me feel ill to read that I am expected to pay almost double the amount of DD that we have been paying, because basically we cannot afford an extra �46/month!
We have been with our supplier for several years so surely they should have known in Aug 04 what our usage is like? Why did they tell me that �52/month would be sufficient to cover the gas and electricity when quite clearly it wasn't enough, and why did they leave it so long (almost a year) before they contacted us and let the debt build up?
I really don't know what I am going to do about it because I can't change supplier (which is what I have told them I will do, as I telephoned them today and there was no compromise, they refuse to reduce the �98/month payment) until the arrears has been paid off.
I am so angry, upset and distraught that they gave me incorrect figures in the first place and that they left it so long before contacting us now with an almost �300 debt.
Is there anything I can do please??
Answers
No best answer has yet been selected by Otrere. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Have you just swithched?
These companies always trying to make you switch to them to save money but they dont. They seem to be saving money at first compare to your previous suppliers. Then they adjust the payments and say due to the usage your new monthly payment should be increased. That had happened to mine and we have signed a contract but I am going to switch soon.
Does it cost more this year than last? It shouldnt cost that much more if your circumstances hasnt changed.
Have they read the meters or the bill estimated? That would make a lot of difference.
Switch suppliers, compare prices on
I had a similar problem some time back and I am afraid it is my fault.
Regardless of the fact you are paying them monthly, you still receive bills every 1/4 and if you check them you will see your arrear mounting up each time. They are in effect giving you credit and I think its reasonable that after 12 months they want to see this amount reducing as opposed to increasing.
I for one check my bills each time and ensure they are using actual readings and not estimates, if the arrears have risen since the last bill I then increase the payment.
I would write to them and offer a reasonable repayment term. I was successful with my request and paid it off over the following 12 months. Say to them, you are not disputing the amount and you are willing to pay but the most you can afford is X amount.
Good Luck