Completesave.co.uk

[mightymouse]

Check your online bank accounts, watch for £10 taken every month, this is a suspected fraud.

[factor-fiction]

I don't know what it is but presumably you sign up for what seems to be a bargain and if you don't read the terms you can miss the fact that you've signed up to pay a monthly subscription of some sort

[Baldric]

http://www.dslreports.com/forum/r28797986-Rant-Ticketmaster-and-Completesave.co.uk

[bibblebub]

So not a fraud as the OP suggests, simply people not bothering to check the details of what they're okaying.

[factor-fiction]

I think there was a similar issue with the trainline website.

[rccatnap]

A friend of mine had a similar problem. He bought some tickets on-line and did not notice that a certain box needed to be unticked to opt out of this 'Completesave' business. There was no further contact from Completesave; no 'Thank you for signing up', just a week or so later, the debits started.
So, I agree with mightymouse, it is tantamount to deception and underhand.
You should not have to opt out of these things, but it should be absolutely clear what it implies if you want to opt in. Yes factor, you're right about TrainLine.

[Completesave]

Hello:

Complete Savings is an online reward programme where members can access many great deals such as 10% cashback at over 650 popular online retailers.

The only way a consumer can become a member of Complete Savings is by completing a sign-up form after completing a transaction at one of our partners’ website. To complete the sign-up form, the consumer must enter their name, address, email address and credit card details and then click on a YES button to agree to the programme terms and conditions. It is made very clear on the signup page that there is a monthly charge when the 30 day free trial period ends. We email new members five emails in the first month of their membership to promote the benefits available to them and to remind them about billing. After this, they are then emailed monthly. Members can easily cancel at any time by contacting our customer service centre.

We are happy to assist forum members with their queries about Complete Savings and provide them with more details. However, it's difficult to do that in a public forum when we don't know who you are and are not able to identify your Complete Savings membership record. If you have a query about Complete Savings and would like our assistance, please contact our customer service centre on 0800 389 6960 or you can complete the contact form here: http://completesavingsuk.net/contact-complete-savings/. Alternatively, you can contact me directly at [email protected].

Kind regards,
Mary
The Complete Savings Customer Service Team