Bank Switch - Direct Debit Not Paid

[ilovebrie]

My bank switching was complete on 9 October. I have just had a reminder from a utilities company that the direct debit due on 13 October has not been paid.
How angry should I be?
Thanks.

[Peter Pedant]

are you getting charged ?

If the answer is no then slightly miffed

[Buenchico]

Well you could possibly be angry with yourself for not getting your new bank to provide you with a list of all the direct debits and standing orders that are in place. (Do so now. If one's missing, they all might be!).

Otherwise it should be fairly easy to sort out, so don't get your knickers in a twist over it ;-)

(It could be worse. My mortgage provider sought a repossession order for my house because they'd lost the £35k payment I'd made to pay the mortgage off!)

[ilovebrie]

Buenchico - the new bank has a list of direct debits - I have checked. So much for hassle-free switching. What is really annoying me is that I have never had a bed bill in my life until this.
Will be going to the local branch this morning, but I think I will be at least a bit angry - coldly polite, but angry.

[woofgang]

If you went through the switching system then all any any foul ups are the responsibility of the banks concerned.

[ToraToraTora]

there is no such thing as hassle free switching, they have never got this whole DD switch thing to work, there are always problems.

[pretty_snowdrop]

You will find it is actually the Utility company which is at fault. In simple terms when the old account is closed a marker is put onto that account to divert all payments( in and out) to the new bank. However, some utilities when instructed of a switch, cancel the original direct debit and create a new one, then fail to set it up properly with the new bank . I would shout at the utility company in the first instance ( because that is what the bank will tell you to do). If that fails, speak to the new bank and ask them for proof that the utility company was instructed.

[Hopkirk]

Not true TTT.

I switched, with loads of DDs and a standing order.

Everything worked perfectly.

[Canary42]

Hassle-free switching is a myth - just another deceitful marketing ploy (and I speak from experience).

[ToraToraTora]

i tried it once, disaster, never again! You got lucky hopkirk! I think if I had to change I'd cancel the whole lot and do them manually and then field any bouncers at least you can time things that way.

[Hopkirk]

I switched to Santander, and so far I have found them very good at everything.