Experian. How To Complain?

[divegirl]

Good morning all.

Long story short, just realised I am paying £14.99 p/m since last May for an account I never signed up for.
The bank told me I would have to enter a 4 digit PIN sent to me by Experian to activate the account.
According to Experian I didn't have to enter a PIN.

Any ideas for me?

[factor-fiction]

Mine was in response to buildersmate and cloverjo

[buildersmate]

Thanks for the update Chelle. I see this changed in June 2013 and I was out of date.

[divegirl]

factor-fiction
Mark as Best Answer
I am a bit confused here. I thought you were saying you didn't even sign up for the 'free' trial offer but the post you have given as best answer refers to how crafty the free trial process.

It's hard to explain here but I am pretty internet 'savvy' and would not have signed up for anything like that. I have however had financial difficulties in the past couple of years and may well have searched related sites, but I know I would never have signed up to Experian.. I would have been too scared of what they would have had to say!

Thank you for all your ideas and replies x

[bednobs]

then you really do have a problem

[divegirl]

Thanks for that.

[bednobs]

sorry, that was a bit short - what i meant was if you absolutely did not give your details then either 1) someone else has (and what else could they have used your details for? Or 2) ... i can't think of anything else. Experin are a big firm, and i somehow doubt they are dodgiliy signing up epople without their knowledge