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John Lewis Online
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Ordered a TV on Thursday for £1500 and the money came out Friday morning , went to get cash out of ATM on the evening and it said my balance was £12 . Nearly had a heart attack , rang my bank and was told John Lewis had also applied for another £1500 to be taken and that money was now ring fenced waiting for them to take the money. After four phones they have admitted their error but say I have to wait up to five days for it be corrected. How can they take it so quickly but not put it right in the same timescale ? I have been left with hardly any money since Friday .
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For more on marking an answer as the "Best Answer", please visit our FAQ.> I have to wait up to five days for it be corrected
> excellent companies like JLP
An excellent company would not take 5 days to handle a refund that was a simple financial error on their part. It's not as if they are waiting for a product to be returned.
If the money is not in your account in the morning I would call them back and make plain its importance to you. Keep calm and be reasonable at all times, and make clear how unreasonable their position is. If you get nowhere then ask to speak to somebody higher up who can help. It's not difficult to make a same-day bank transfer and there is no reasonable reason for them not to do this.
> excellent companies like JLP
An excellent company would not take 5 days to handle a refund that was a simple financial error on their part. It's not as if they are waiting for a product to be returned.
If the money is not in your account in the morning I would call them back and make plain its importance to you. Keep calm and be reasonable at all times, and make clear how unreasonable their position is. If you get nowhere then ask to speak to somebody higher up who can help. It's not difficult to make a same-day bank transfer and there is no reasonable reason for them not to do this.
Hi Jasmin. My Son and DiL have had the most shocking service from John Lewis in the last 2 weeks. If it was me I would be e-mailing this chap. Link below
http:// www.ceo email.c om/s.ph p?id=90 70
http://
I recall reading about this happening before with John Lewis- I think it was on Radio 4's Money Box about 6 months ago.
I recall it was something to do with an amount being ring fenced when you make an order and then the same amount being ring fenced when they process the order. Was it a straightforward order or was there a twist along the way such as a change of order?
I recall it was something to do with an amount being ring fenced when you make an order and then the same amount being ring fenced when they process the order. Was it a straightforward order or was there a twist along the way such as a change of order?
There is a case here
https:/ /www.fa cebook. com/Joh nLewisR etail/p osts/62 2599824 429546
https:/