My online account has been locked out so can't transfer any money to other account for bills payment. In order to reset the log on details, the advise is to get into branch to ask staff to reset.
Been to the branch and that say they can't do it. I can't even pass through the guess at the door! They won't even let me in to speak to the staff. They say they only allow vulnerable people in.
OCN: Use the telephone service to make initial contact with your branch. If they need you to attend in person, they'll then give you a physical appointment, with the person on the door being told that you're expected. (You might find though that, after they've asked you some security questions, you can deal with the matter over the phone anyway. Their website...
why has the online account been locked out? i ask because im having trouble accessing my account on chrome today, but can do so from my phone. Have you another device you could try from?
Alternatively do you have telephone banking?
When I phoned them, the answer machine says due to technical problem, you can't talk to anyone. So went onto the live chat, and it turned out I am chatting to a robot.
This bank need provide better service. What's wrong with them, they can't keeps on blaming Covid 19 for poor service or no service when customer needed most.
Which number are you calling?
I called them on the customer service number yesterday with no problem, there was no message about any difficulties 0800 9 123 123.
Online logging on issues number is 0800 917 9170 just tried it, no message about any problems there either at least no on initial menu
Gulliver // Bit difficult when you are locked out of your account, and no means of access.//
Nothing to prevent an account being opened with another bank and then, when it is unlocked,transferring funds from Santander.
The reason I was locked out is because they have changed the sort code (I think, because it's different to the one I got written down in my diary). I didn't realize that and kept on putting that sort code and then locked me out.
So I went to the branch this morning following the email I was sent from Santander asking me to go to the branch with my passport ID to get it reset.
But when I got to the branch, I was stopped by the door guard and saying branch access is only for vulnerable people.
For God sake, I am vulnerable now considering I can't pay my rents and bills on time.
go back and tell them you are vulnerable :) Limp a bit!
is it a personal account? I ask because i never have to put the sort code in to get on my internet banking. In fact i often go on there to find out what my sort code is :)
dannyk13, you are right I definitely need to open another reliable bank. But not easy to open bank account now right now. Most bank will not accept new customers at branch, only online.
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