Returning Faulty Items Bought On Line

[jw47]

I purchased a Samsung TV from argos last week only installed on Wednesday. The sound keeps going so obviously faulty. It was delivered.
. I am going to contact customer services but am a bit worried as I haven't got an actual receipt, paid on debit card and payment has gone through. So what proof would I have other than bank statements and the purchase order number

[bednobs]

i think it'll be fine - didnt they send you an email receipt?

[jw47]

I did get an email from them saying thank you for my purchase but not an actual receipt

[emmie]

you can take a copy of your bank statement as proof. and a purchase order number...

[THECORBYLOON]

The e-mail is confirmation of the purchase and it will have the order number on it.

[barry1010]

You don't need a receipt, any proof of purchase will do such as email confirming delivery date or your bank statement.

[Maydup]

They will have all the records they need, especially as it was delivered to your address. Hope it gets solved smoothly.

[jw47]

Thanks for all your answers. Certainly puts my mind at ease

[Tuvok]

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

Read this first, incase you are given wrong info when returning it