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Online Banking
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If you use online banking and you want to change the type of account you have, can you do it online or do you have to phone the bank to do it? TIA.
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Barsel (or anyone else interested) Go to your online Santander account.
from the grey menus underneath the red Sandtander Banner click 'Account Services'
This opens a page with various thigs you can do, including changing your account, looking to see what retailers have offers at the moment,order checks, all sorts.
from the grey menus underneath the red Sandtander Banner click 'Account Services'
This opens a page with various thigs you can do, including changing your account, looking to see what retailers have offers at the moment,order checks, all sorts.
My experience of changing the type of account I held with a bank suggests that it's not necessarily that straightforward.
For example, I wanted to change a Santander account from one that only provided a 'cash card' (for use in ATMs but not in shops), to one that provided a proper debit card. I called in at my local branch, taking ID with me, in the hope of doing it instantly. I was told though that I'd have to make an appointment to see an adviser in a few days time, in order to set up a completely new account. That appointment lasted nearly an hour, with countless bits of form-filling and computer checks on my credit status (even though I wasn't seeking an account that offered overdraft facilities). I was then told that I'd have to wait about a fortnight for a decision from Santander's head office!
So don't expect instant success!
For example, I wanted to change a Santander account from one that only provided a 'cash card' (for use in ATMs but not in shops), to one that provided a proper debit card. I called in at my local branch, taking ID with me, in the hope of doing it instantly. I was told though that I'd have to make an appointment to see an adviser in a few days time, in order to set up a completely new account. That appointment lasted nearly an hour, with countless bits of form-filling and computer checks on my credit status (even though I wasn't seeking an account that offered overdraft facilities). I was then told that I'd have to wait about a fortnight for a decision from Santander's head office!
So don't expect instant success!
