Who Loses Out In This Instance?

[AliCat13]

Hi there. I bought something from an eBay seller, due btwn 1-4th Sept. It didn't turn up. After the 2nd message asking her where it was she replied that she had posted it 2nd class Royal Mail on the 5th (that annoyed me but not important). It still hasn't turned up and despite asking she hasn't provided proof of posting. But if she does provide p of p and it still doesn't turn up whose responsibility is it to bear the loss / contact RM? I think her as it is her that made the contract with RM but i would like clarity on this point before I ask for a refund . Thank you x

[Redhelen72]

Your first point of contact is ebay - open up an issue with them.

they will ask for proof of postage - if she provides it then they will decide if a refund is due - ask her to provide it and then she can contact RM for a refund of postage or if she refuses they can take it off her account.

[bednobs]

they usually make you wait (i think) 28 days before it officially counts as lost in the post.  Contact ebay now tho

[bednobs]

ps as hels says above, HER contract is with RM so it's up to her to seek a refund from them

[gingejbee]

...and proof of posting isn't proof of delivery, which is why many eBayers use RM's tracked service.

It's her responsibility to get the goods you've paid for, to you.

Apart from informing eBay, you do not need to do any "running around" to try to trace the goods.

[AliCat13]

Thank you guys. I was annoyed over the fact that she posted a day after her furthest estimated delivery date. I know you can't rely on the date but I never had a chance of getting it by then. So was worried my ire was colouring my thinking. Thanks again folks!! Mwah mwah

[Gizmonster]

I've just gone through the same process with Ebay.

Here's my timeframe so you have an idea as to what to expect:

Order date = 23rd Aug

Estimated delivery = 31st Aug

Ebay make you wait a while to make sure it's def lost in the post.

I think I opened the dispute on 12th Sept and I received a full refund on 14th Sept.

 

Good luck  :)

[Hymie]

ebay policies favour the buyer, if the seller cannot provide proof of delivery, the buyer will be refunded.

I occasionally sell stuff on ebay, posted 2nd class with no proof of delivery and accept the risk that if the buyer is dishonest they will get their money back.

But don’t forget the ebay time limits for a claim.

[AliCat13]

Well I last contacted her Tuesday (Friday now) and she said she was sending proof of postage when she got home. But even if she posted it, if it doesn't turn up i'll start the refund process. At least then eBay will give me time guidelines. Thanks again guys x

 

[barry1010]

Why is she sending you proof of postage?  She will need that if she has a claim from royal mail.

Also eBay may want it.  It is no good to you

[THECORBYLOON]

It might be only the image of the proof of postage that is being sent.

[THECORBYLOON]

A pal of mines had ordered a bespoke cake topper and it was posted with expected delivery the next day.

The woman sending the toppers had posted two on the same day at a post office about seven mile from my pal's address.

The second one was posted to another customer about 110 mile away.

Naturally, the other customer got hers the following day and my pal's arrived a week later which was too late to be used.

[AliCat13]

Yes...she was sending an electronic copy, not the original. Anyway, that's of no importance now re your advice. Thank you xx

 

[Peter Pedant]

The seller does ( bear the loss) - the buyer ( you) has  paid lu-lu and not had  the thing he bought. Paypal is on your side.

Altho my pal Hymie ( hi! me) says that buyers can be reptiles, I  have found that sellers can be as slimy as hell.

( One seller 'insisting' I prove I hadnt had it. I cant if you think  about it, I said. and  he was on the verge of saying triumphantly " Ah! there you are, you see!")