Motoring2 mins ago
Financial Ombudsman
Hi,
I sent quite a complicated complaint to an investment company in April. I've had no meaningful response, just 4 weekly "we need more time" emails, last one on 13 September.
I contacted the Ombudsman 10 days later & did receive a request, from an individual, for more info, which I sent. Their automated reply email basically says if you don't hear from them in 7 days, they can't help. I've not heard from them since.
Has anyone come across this before ?
I'll email them again tomorrow (being 14 days since I've heard from them) but, as it stands, I don't know if the individual who contacted me is my "complaint handler" or if, indeed, they can't help. If they can't, where do I go from here ?
I can be patient if need be - I think I have ! It's the not knowing.
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