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No best answer has yet been selected by jrtv. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Because they make business decisions based on financial information (we're �30 richer and jrtv is �30 poorer) rather than exclusively based on common sense.
Similarly, why do customers make transactions when they have 'insufficient funds' ?
Banks are very quick to jump on you if you make a mistake and charge you for it but if they make a mistake - nothing.
Just before christmas a cash point swallowed my card. I rang up and the bank cancelled one of my other cards belonging to a completely different account, they then eventually cancelled the correct card. Result I went about 3 weeks without having access to either of my accounts and all I got was a fob off letter.
One way of looking at your "30th of the month" complaint is that if your phone rings at 2am and then you answer it at 9am, I wouldn't expect that you've reacted in time.
The same goes for your Direct Debit bouncing, although there's nothing to stop the bank checking your balance later in the day before making a final decision on whether or not to bounce it.
steve:
heres a link about something similar: http://www.moneyforums.co.uk/ptopic3.html
and the important one: http://www.bized.ac.uk/dataserv/chron/news/2361.htm
I didn't make it clear that I am qualified in acountancy through the AAT and covered banking in great detail. The point I was making was that banks make money on the time delay of a cheque clearing. In other european countries the banks clear cheques after 1 day. In terms of the value a bank has in funds, the cheque value is added in 1 day but not added to the account holder. Like I said, Banks use our ordinary deposits to make huge profits which is why some charges are unnecessary.