ing direct

[SKA]

ive forgotten my pin and date that I need to log on so I need to phone them up. so will they ask me a billion questions then send me a new one in the post?

[Ethel]

Yes.

[oldhenry]

I flippin' well hope so!- otherwise their security is crap and I would be amazed. In fact it would be a dangerous bank to deal with.
in fact you will probably have to complete a couple of forms by post too , by phone is far to easy to defraud.