Cancelled flights refund!

[Madgirl2]

I am trying to arrange a refund for 2 flights I booked through Easyjet which were cancelled due to recent terrorist events. It is impossible to get through to their contact centre. More often than not I get a BT announcement telling me the lines are too busy. On the rare occasion I have got through I am advised I have a minimum 30 minute wait. The call is to an 0871 number and costs me so I do not want to wait on the line especially as the wait time could way exceed 30 minutes!!! I have tried to email them via their website but that too would appear to be crumbling under the pressure as the email function won't work. I completely understand it's not really their fault but I need my refund before I can re-book another flight.

Does anyone know of any other way to contact them or do I have to resign myself to being lost in this customer service nightmare????? Their website gives NO other contact methods or even an address for them! Help!