Bank sending me someone else's Credit Card!!!

[Spcl22]

Help help help. Does anyone know who I can write to in order to get some proper help. Over the past month, I have received a Credit Card, the Pin Number, the Insurance details for the credit card, a Debit Card and a full statement for September for somebody else!!! It is in the name of a man and it is to my address????

When I received the credit card and pin number I immediately called the bank and told them and asked them to cancel it..... by the way, the card was for a limit of �5,000!!!!

I have since wrote 3 letters to the HALIFAX and advised them of their mistake and I've heard absolutely nothing!?

I am at my wits end with all of this and just don't know what to do. I'm worried that someone maybe using my address? I'm also concerned as I've received this man's statement and I can actually tell you where he went on holiday last month, where he shops and where he gets his petrol!!!!

Surely this is totally breaching confidentiality regulations????

Any advice to get this sorted would be of great help!

Many thanks...

[kwicky]

I'm not sure why you opened these man's letters if they were not addressed to you personally. Wouln't it have been simpler to return the items unopened marked 'not at this address'?

[Spcl22]

Thanks for your help! I actually spoke to my friend who works for the Police. He told me to open them. That way, I could see where they were coming from and to take it from there. As there was so many and one of them was obviously a card of some sort, which needed to be cancelled.

[dizydosydoll]

Hi

I would get onto Halifax again, go into the branch if you need to and i would complain you should be compensated.

[redcrx]

speak to halifax again and advise them that you shall go to the press with the story, remind them what uproar there is when banks and building societies are reported to be making mistakes with personal info and data. Would make a great story considering the bank still havnt topped the card and paperwork after 3 letters.

[Mrs_Pegasus]

I am shocked that the Police advised you opened them. If you look on the back of the envelopes you will see an address they should be returned to.

[sandbach99]

Mrs Pegasus Spc122 has actually taken a card back to the Halifax for cancelling, yet the post still keeps coming, do you really think they would take more notice of a returned letter.


From experience, my daughter kept returning mail sent to her address from various companies and banks addressed to a previous occupant, their was another occupant in between. The result a visit from the bailiffs one morning .

Spc122 Ring the Halifax make an appointment with the branch manager, take what post you have now and tell him/her in no uncertain terms what you think of the customer care at their branch and how disturbed you are by the continued delivery of post to your address after your previous visit. Ask him/her to investigate and confirm in writing that this misdelivered mail will cease. If they say it is incorrect to open someone elses mail, tell them that the card could have got into the hands of a criminal and you opened the letter to have it cancelled correctly, having done that you assumed wrongly that the rest of the letters would be junk mail and not statements.

[stuart100]

I work for the Halifax.

If a letter gets returned to us by the Royal Mail then a dormant indicator is keyed on that person's customer file, and that stops everything going out.

[Ethel]

I got the mortgage documents, the statements, the insurance policies - everything to my address to an unknown person.

It was very worrying because the address was mine! The Halifax (again) had sent them out without a postcode, and they were wrongly addressed to me.

It took 18 months and two personal interviews with the Halifax to get the mail stopped.

[Spcl22]

Thanks for your arguments all.... but like I've said... I sent numerous letters back to the Halifax and yet, they still keep coming! The letters were opening in front of the Police and they told me to do it as they were from different places....eg Halifax Card, Halifax Insurance, etc.

Thanks to suggesting going into the Halifax, I will do that today.

As for those of you who say I should not have opened it, I hope you never get into a situation like this, as I guarantee after letter number 12, you will not 'just send it back'... you will want to investigate and stop whatever is going on.

Thanks again.

[tim2969]

You are on to a winner here advise the bank you will infrom the info commisioners office re this serious breach of the Data Protection Act and that you will presonally advise the intended recipient re this catosrtophic ID fraud possibility
the bankl may offer a sweetener for your inconviniance and stress