British Gas TELEMESSAGE charge of �14 to me. This is a letter with the heading 'Urgent Telemessage' not a phone call, the charge is for the letter sent. I wrote letters to british gas, filled in forms etc, I wasn't calling & waiting 30mins to speak to a person so I wrote paper letters & filled in their forms. And I still get this �14 charge.. I WOULD CALL THIS NUMBER 0845 955 5415 (they don't keep you waiting) and like me tell them you have wrote to them several times and you want this charge removed and they will remove it.. Hope this helps.