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Grey Marketing
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For more on marking an answer as the "Best Answer", please visit our FAQ.A grey market is the selling of a legitimate item (i.e. not counterfeit) through a distribution channel other than the brand owners choice. For example, you can buy a Mercedes from a Mercedes accredited dealership, or you can go to a car supermarket. The car supermarket will probably have bought it abroad where the prices are cheaper and importer into the UK. The would be a grey market sale - nothing illegal, but not what the brand owner wants.
Depending on the type of product, the representative of the brand owner may be not able or otherwise unwilling to support the maintenance or repair. This can happen if the specific model is not sold in country, and therefore the parts are not available. However, brand owners usually (and reluctantly) support grey market goods because of the potential negative publicity if they don't.
For a grey market to legitimately exist, no laws should be broken (eg no counterfeit, no smuggling etc). If laws are broken, such as smuggling beer from France, it would be classified as black market.