redstone mortgages...

[donna1901]

hi all, I have had a mortgage for 3 years with this company and I feel the need to complain regarding certain departments of the company..
does anyone know who is the director or chairman of the board or someone a lot higher than customer services manager. you can't email a complaint as when you go to the website, its only got phone numbers and I'm fed up of the people on the other end of the phone.
does anyone know who I could write to there.

[JackDanielsU]

I wouldnt bother..you'll find pages galore of people wanting to complain about Redstone and others....Id advise going to the FSA - www.fsa.gov.uk

They must have filing cabinets stuffed with complaints by now!

[twix123]

From the Financial Services Authority Register, the official address for complaints is:

Kristi Vladislavich
PO Box 64343
London
EC2P 2GA

E-Mail:
[email protected]

If you lodge an official complaint, it must be acknowledged within 5 working days and properly investigated. With their final response they should also send you the brochure detailing the procedure for complaining to the Financial Ombudsman Service should you not be happy with the reply.

[donna1901]

thanks guys, i think there a joke to be honest and i should have gone with a different company when i bought my house.
i will e-mail them and report to fsa also to cover myself.

tanks again