British Gas Homecare - being fobbed off?

[ICEQUEEN20]

We have BG Homecare 200. We have had an ongoing problem with our combi boiler, had various parts replaced, but two weeks ago they told me they would have to order another part, as everytime the heating was on and we tried to run the hot water taps - heating and hot water went cold, and had banging noises in the boiler. It would sometimes stay off for up to 2 hours. After a two week wait for the "part" an engineer called me today to tell me they have concluded it is a "limescale" issue; which is NOT covered! Is this a joke or what. He said it would cost in excess of £200 plus fitting for this part that had been corroded by limescale. What a total fob off. I pay £35 per month for this pathetic service. Anybody else had probs?

[murraymints]

my homecare has always been good , had few repairs done within 24 hours

[squarebear]

We just pay when/if our boiler breaks. I see no reason in throwing money away at the rate of £35 per month for nothing. After 6 months, you would have saved the £200 needed for repairs.

[ICEQUEEN20]

But they have been called out nearly every month for about 8 months with this ongoing problem ; so I am very much "quids in"......and it covers outside pipes, which they have fixed twice too ! I just think when they dont know what the problem really is they just put it down to limescale issues, which of course are not covered, conveniently.

[rowanwitch]

trouble is it doesn't cover enough....if itcovered pipework as well it would be better value they have told us we have a leak in the system somewhere but they can't deal with it...looking forward to having carpets and floorboards up shortly

[emeritus]

Send an e-mail outlining your complaint I have found them to be favourably responsive

http://www.britishgas.co.uk/complaint/homecare

[ICEQUEEN20]

Sorry my error, we have Homecare 300 which covers pipes and plumbing too. (apart from anything to do with limescale!)

[rowanwitch]

you are correct Doc....they have put the equivalent of Radweld in the system to no avail....the boiler needs replacing anyway so it's going to be done at the same time...someone coming tonight to give quote...expect I will need to perform CPR on landlord