What Can I Do ?

[tamaris]

I booked a holiday with booking.com. I was promised a £25 discount . They sent me the offer in a letter and it came up when I booked it saying I would have £25 paid into my account.
I booked and took the holiday. I have not received the discount. I have sent them numerous emails. All they ask for in reply is information. I have done this. I have sent copies of the letter they sent me and the hotel receipt.
What else can I do ?

[emeritus]

Have you tried speaking with them ?

0203 564 6725

[waterboatman]

Have a word with Citizens Advice.

[emeritus]

sorry missed this off

If you have a booking with us, you can speed up your call by having your confirmation number and PIN code handy.

[tamaris]

I don't know where confirmation and pin number is ?

[fiction-factory]

Which account did they say it would be paid into? Did you give them the details? Maybe it's a credit in your booking.com account to be used with next purchase. Some Cashback offers from Top Cash Back etc take 3-6 months to pay up so this cashback offer may take a similar length of time

[fiction-factory]

Were there any conditions? eg you had to book an evening meal?

[waterboatman]

Going to make a move.

Have a happy day everyone.

[tamaris]

I will try to ring them first

[tamaris]

I rang and they say they have no record of this, How can that be when I went though their special link ?