Anyone Had A Ipsos Mori Interviewer At There Door?

[JG1965]

My elderly mother who has had a stroke had a Ipsos Mori interviewer thumping at her door, ringing her doorbell and rattling her letterbox for five minutes at lunch-time today, she does not answer her door to people she does not know, so she did not answer, she has a video viewer so she can see who is at the door. He slipped a letter through the door saying he was from Ipsos Mori.
Then about an hour ago he came back again and was thumping on the door, ringing the doorbell, and rattling the letterbox again but this time started thumping on the living room window and scared my mother, he was there another five minutes before he went away. What I want to know is how these people are allowed to come to the doors of elderly people and scare them like this, if she was going to answer the door to him she would have within the five minutes, I am just hoping they don't call again and if they do I am there as they will get a mouth full.
I have complained to Ipsos Mori but have yet to hear back from them.

[Zeuhl]

that's weird

it was just a link to the mori faq page with details on making a complaint

[pastafreak]

Zeuhl
They would have to negotiate a locked gate and a long driveway to knock on my window LOL

Most of us do not have that luxury. We live in times when it is best to be cautious-no matter what our age. Have a bit of empathy-and common sense.

[emmie]

who's answer went west, was it that bad?

[emmie]

i have already posted a link for JG to contact if so choose.

[pastafreak]

Zeuhl just said it was a link.

[society]

Zeuhl, imagine you're an old woman living alone and out of nowhere someone came and bang down your door and window. How would you feel?

[chrissa1]

Why the devil should this lady answer the door to anybody if she doesn't know them or Want to speak to them??

[emmie]

i wouldn't be pleased as already mentioned and can understand why
JG is concerned, doesn't make you a recluse but much more careful

[Zeuhl]

/Have a bit of empathy-and common sense. /

That's good advice pasta

I think most older people have empathy with the fact that life goes on around them regardless of any mobility or confidence issues they might have and have enough common sense not to cause a fuss because someone has knocked on their door and - shock horror - knocked on their window

[JG1965]

Well ZEUHL aren't you lucky to have a locked gate and long driveway and my mother knows the difference between a knock and a thump.
Also her stroke leaves her very tired and her speech is a bit slurred.
Old people are being told all the time not to answer the door to strangers, my mother is 82 and should not have to put up with people making all this noise to get her to answer.

[craft1948]

I entirely agree JG.........

[Psybbo]

Last time my mother opened her door to unexpected visitors, they said they were from the waterboard, and while one got her to show him a drain in the back yard, the other stole her purse and a sizeable amount of money Fortunately she didn't catch on until they left (quickly) or she might have been hurt.

[craft1948]

One of my elderly neighbours answered the door and a man pulled a pillowcase over her head so she couldn't see or free herself.............he then proceeded to relieve her of her money, credit card, and jewellery.

[Mamyalynne]

I would hope a report to Ipsos should do the trick - either a refusal at the door or a no answer should be the end of their call.


I do surveys for them online so have experience of the door to door callers, they need to know.

[Mamyalynne]

^^ have no experience of door to door , sorry

[emmie]

perhaps it makes more sense now to some who think we are being a little over the top. I was burgled, they turned the place over, and believe me had i caught them, admittedly this was some years ago, would have given them a good kicking.

[Zeuhl]

If elderly people are not safe to open the door then they shouldn't do so.

It's their prerogative not to and I wouldn't blame them for it especially if there are instances of crime in the area.

Just ignore callers - it's your choice

but please also accept that when those callers are people engaged in a normal, lawful activity they are entitled to knock on the door and ask to talk to you. Just as you are entitled to refuse to do so.

After all, I noticed nothing in the OP to suggest that the caller persisted after being turned away.

[JG1965]

Got a reply from the company apologizing and saying that they had spoken to the interviewer and he will not call at my mother's home again. They said that they are not trained to behave this way but I suppose he was on a commission for everyone he got to answer the survey, but I think he went a bit over the top.
Thanks every for your replies, glad I am not the only one that thought this was wrong, of course Zeuhl did not agree, think he must have shares in Mori to go with his locked gate and long driveway.

[Zeuhl]

LOL

No but I am a Director of one of the larger independent research companies in the UK so I suppose I do have a vested interest. We don't use door to door or street techniques but have been involved in training and managing such teams and it's like anything that involves human beings; it's a difficult job sometimes and sometimes staff misread a situation or don't handle it as well as we'd like.

I'm glad you received a professional response from I-M, I would have expected as much. I hope their systems live up to their promises.

There was a constructive aspect to my comments yesterday. Knocks (thumps even) on the door are a part of normal life. It's great your mum still lives independently and it might be good if you can help her relax a bit more and accept the idea that people might call and she will ignore them and that's all fine. Easier said than done I know when people are startling her by knocking on the window! I'm sure the agent meant no harm/

Trust you and mum have a peaceful week or two!