Who do I complaint to about a pub?

[EmmaDalton]

I have just visited a pub and a drunken group of customers shouted to my 2 year old son "will you shut up you little b*****d". I was completely horrified, I tackled the abusive behaviour and one of the group got up and held my arms to tell me that my son needed to leave. My son was not causing any disturbance and was simply playing with his toys. The waitress was related to the group and the manager simply allowed them to continue with their meal despite my concerns and other guests. The group then proceeded to stick their fingers up at me, it was only then the manager came over. I am completely horrified by the behaviour of the group and the lack of action taken by the pub. I want to complain to a regulatory type body but not sure where to go, any ideas?

[daffy654]

Is the pub owned by a brewery or tenanted?

[sherrardk]

You could complain the the owners of the pub maybe.

[boxtops]

Pub Manager
Pub Owners
Pub Chain Owners
write to the local paper and say how disgusted you are

[smurfchops]

Perhaps they didn't like the fact that your two year old son was in a pub, was he making a noise?

[TheNovice]

complain to the police if you get nowhere, this is an assault.

[sherrardk]

You could lodge a complaint with the police, if it's a family pub then that sort of behavior during the day time when children could be present is not acceptable and should not be tolerated. I suppose it depends how far you want to take it.

[boxtops]

How old were this group of people?

Btw I wouldn't take my child in a pub where there were drunks, but you're quite entitled to do so.

[Graham-W]

The fact that one of the group "held your arms" could be classed as assault and you could report that to the police. As you say the landlord is a manager contact the owner of the pub or the chain who own it at their head office.

[smurfchops]

I agree, I would contact my local newspaper, name and shame.

[boxtops]

Yes - on reflection - tell the police.

[Maydup]

The Local Authority regulate pub licences, but unfortunately rudeness doesn't form part of the Licensing Act.

If the pub is privately owned the owner/landlord has the right to do as he/she likes as long as he/she isn't committing an offence.

Horrible experience but I don't think there's anyone to report them to. Vote with your feet and stay away.

[Tilly2]

How did the manager deal with this when he 'came over'?

[B00]

Why on earth would you even stay a nanosecond after your son was sworn at? I'd have been out of there quicker than you could blink if that happened to me and my child.

[ELVIS68]

Refusing to pay for your meal and drinks would have been a start.

Btw, welcome to AB

[Baldric]

You say he was playing with his toys and was quiet, how unusual, at risk of being a devils advocate here are you one of the growing number of parents who think their child can do no wrong and cannot accept someone elses opinion when it disagrees with their own vision of their perfect offspring?

[Tilly2]

So, how did the manager tackle it?

[EmmaDalton]

I should have said it was a family restaurant, the other party were on the next table and I do appreciate that sometimes children can be unruly, however, it is a family pub and my child was well behaved, for a 2 year old to be sworn at is totally unacceptable. This is my first time on Answer Bank, thank you for the constructive feedback from some members.

[ELVIS68]

Was there no male in your party to step in and have a word?

[Tilly2]

I wonder why you haven't answered my question about what the manager did? It's relevant to your question, surely.

[joeluke]

Pubs are not places for 2 year olds

Try McDonalds next time?