Tonight my son and I decided to order in pizza. All was fine, then lucky me got the slice with the 'foreign object' in it. Can only describe it as what I think to be a small thin strip of metal, kind of like u get on a scourer. What I'd like to know is, should I ring them and tell them (bearing in mind I'm very unlikely to want pizza from them again!) , or is there a place where I can complain to properly, sending them the offending object?
its called Super Pizza, I don't think that they are part of a chain ( living out in the sticks they were the only ones who'd deliver to us!). I've looked on the net to see if there are more, but it comes up with a blank page, and just a prompt to email!
yep, sounds like best idea. Then at least its down to them if they want to act on it or not. It might not seem like major thing, but if it was my 6year old that had swallowed it, who knows what might have happened????
makemesmile- calm down, its just an enquiring question!! I know mistakes happen, I make enough of them myself!!! all i know is that i didnt cough up 12quid for metal in our pizza, and dont want some other poor kid to have misfortune of swallowing something similar.
makemesmile, they are supposed to have a food safety system in place to prevent this ever happening. This isn't Joe Public making it at home, they are a commercial operation with legal requirements they must follow.
Should you ever have food poisoning or choke on something you bought, remember "accidents happen!" ;)
Oh and flossy74, I am quite calm, but thank you for your concern.
If you're really worried, then call them and inform them of what you've found. But don't you think contacting the Environmental Health is a bit strong?
If the physical contamination was a mistake which could have been resolved, then yes they should be reported to the EH. If however they have used "Due Diligence" and it was genuine mistake which was out of the pizza makers control , then the EH will make allowances. This could have been quite serious if it was eaten by someone less able than you.
If I were the manager/owner of the Pizza place, I would want to be made aware of the problem - that would give me the opportunity to correct it to avoid future problems.