co-op stores overcharges while on holiday

[dinki]

Does anyone know of the headoffice for the co-op so that I can email this to try to sort it out amicably.

[B002]

do you mean that you were overcharged for items in a co op store whilst you were on holiday?

If you've got your reciept you should be able to pop to any of their stores to sort this out without needing to contact head office.

[heathfield]

Look on the label of any Co-op 'own brand' product. Be aware that the Co-op has 4 different pricing levels, according to the type of shop they're operating. The super-stores are cheapest, the small corner convenience stores are dearest. This is a bone of contention with me, where a cigarette lighter in the super-store is 49p, yet it's 69p in the convenience shop near my house. A few pence difference I don't mind, but 20p??!!

Co-op Head Office, Sandbrook Park, Sandbrook Way, Rochdale, Yorkshire. OL11 ISA

[Buenchico]

Although they work together under the common brand 'The Cooperative', each area of the country still has its own separate cooperative societies. (They each have different rules and ways of working. For example, round here they still pay out the 'divi' which has disappeared from many other parts of the country). So if I provided you with a head office address, it would be for the Ipswich & Norwich Co-operative Society (because that's our local Co-op) which would be totally useless to you unless you happen to live in East Anglia.

So there is no central customer relations department for the Co-op as a whole. You need to specify which Co-op which want to contact.

Chris

[Buenchico]

There is no conflict between Heathfield's post and my own (which I was still typing while Heathfield was posting). The 'Head Office' address given by Heathfield is for the Co-operative Group which generally deals with manufacturers, etc to supply stores with 'own brand' products. It remains the responsibility of the local head office (for a particular co-operative society) to deal with customer complaints about overcharging.

Chris

[dinki]

have sorted it out with the help of the specific branch thanks.