New Build property needs snagging.

[Velvetee]

I completed on a new build property purchase in April. Since then, I've become aware of a number of issues, which should have been attended to. For instance, some plug sockets are missing, with live wires exposed, problem with a toilet, missing cupboard doors and drainage problem on the balcony. All requests to have these things rectified, have been ignored.

I supposedly have a NHBC, and am now unable to contact the developers and my solicitors are a bunch of idiots, who can offer no help. I contacted NHBC and they said in order for me to make a claim, I should be in posession of my "Buildmark Pack", so I can give them the relevant reference numbers. I've told my solicitor, I don't have one and she said she'd contact the developer's solicitor, however, she didn't even bother to ask who I was!

Can I have the work done at my own expense and then try to get the developer to reimburse me? I cannot let the property until these problems are dealt with.

[buildersmate]

This sort of snagging really has to be sorted out between the builder and you. The NHBC won't want to know - they are really only interested in big issues, and your solicitor is unlikely to have priced for doing this.
Its obviously easier if the contractor is still on site (which I understand he isn't). Phone the contractor, asking to speak to the contracts manager for the site (if it was a big development by a big developer) and tell him your issues. Then follow it up with a letter listing the defects.
I'm not sure on the answer to the last bit, but believe that you should set a reasonable timescale for them to complete the work (say 3 weeks?) before you can state in the letter that you will have the work done and rebill them.

[terence7556]

i have a workmate who moved intoa new property last autumn and now nearly a year later he is making "some" progress, after the involvement of radio northampton, creating bad publicity for the company., and the involvement of the NHBC who have given the contractor deadlines to meet to correct the bad workmanship.if this fails the HSBC will put the work right before the cost implications fall on them through their guarentee system.
even they struggle to get snagging done by the contractor.
although in fact its not snagging, as rebuilding part of the front walls and bay windows(inc dwarf wall under the bay ) are the only sensible course of action.the stuff inside the home is endless
you have to bloody minded, be prepared for the long haul and get your retaliation in first. thats all bad builders understand. contact the local radio station, ask for their help.bad publicity is a useful tool for you so try and use it.
i am astonished that an electrician would sign an electrical completion certificate with socket outlets open and leaving exposed coductors that are live. if this is the case you are dealing with some bad people, although it sounds like your own solicitor could do with an ear bashing
good luck

[Velvetee]

Many thanks for your comments. I will keep plugging away. I need to let the flat, as I'm covering the mortgage myself, obviously tenants can't move in because of the problems.

[cassa333]

Was it a small developer or a dig one?