Russell Hobbs Classic Cream Kettle Hand Scalding.

[sapelesam]

I bought the above kettle in December and if I try to fill it before it cools down, condensed steam pours down the handle and scalds me. Has anyone else had this problem. Russell Hobbs are not interested.

[gingejbee]

One of the reasons that jug-style kettles are a better choice....
You could place the kettle down next to the sink, remove the lid and fill with a polythene jug kept solely for the purpose. Your hand won't be in danger then.

[Old_Geezer]

Can you put a cloth around the handle if you need to fill it directly after it has been used ?

[Dogsbody2]

If this is the design that has been sold by RH for ages, where the lid detaches completely to fill and the handle is above it, then yes I know the problem.

I used the fill it with cold water into the exit spout, even though it is quite small. Keeps the lid in place.

[Hopkirk]

Put it down to experience and buy a better design of kettle.