Stainless Steel Sink

[ererbus]

How do we complain to trading standards about a Cannon Phoenix stainless steel sink which has a lifetime guarantee but has developed rust patches and a pinhole making the sink useless.
The manufacturer is not interested and has stated that the guarantee is void because we have cleaned the sink with A. Bleach. B. a stainless steel cleaner recomended by the makers of stainless steel.

[RATTER15]

Do you have a copy of the guarantee?

[ererbus]

yes we do have all the paper work for the sink.

[Old_Geezer]

I do not know but I sympathise.

I bought a double bowl stainless steel sink, but did not use it immediately and stored it until I got the kitchen sorted and the new worktop was fitted. When it was all in, not immediately but after a while, I noticed 5 small black spots behind/to the left of the tap. I never knew that was even possible ! I've had to ignore it ever since. I believed that because I'd had it left in its box, in a room, for some time prior, any complaint would have been dismissed so I never embarrassed myself by trying.

Something for folk to be aware of when deciding what type of sink to buy.

[jackthehat]

Have you done what they say you have?
Does their guarantee instruct you *not* to do what you have done?
What does the paperwork say about actions which will void the guarantee?

[bhg481]

Your contract is with the people who sold you the sink; contact them. If no joy, go to the small claims court.

[sapelesam]

Hello ererbus, if you can not solve your problem and are anywhere near Lancashire I have a brand new sink you can have. It is stainless steel right hand bowl made by Franke. Free to a good home. If this is of any use to you, leave a reply and I will give you an email address.