Your meter being fitted recently may be second generation as shown below,
The first generation of smart meters (called SMETS1) that have been installed to date — and that some suppliers are still currently installing — can temporarily lose smart functionality when they switch energy supplier. Households with SMETS1 smart meters can still switch, it just means they have to revert back to providing meter readings until a remote upgrade will be made to make them multi-supplier compatible. This is expected to happen in 2018.
It's worth noting that even if your smart meter reverts to 'dumb mode' because you've switched to a cheaper energy supplier, it will still provide real-time updates on your consumption, through the in-home display. This visibility provides powerful knowledge that many households find very useful.
Second generation smart meters / SMETS2
These newer model smart meters are fully compatible with the DCC (the secure national network that the meters "talk" to all suppliers through). This means households with SMETS2 meters will have no issues with energy switching.
Recently British Gas — Great Britain's biggest energy supplier — announced it would begin installing these smart meters in customers' homes in 2018. Find out when your supplier is planning to install smart meters in your home
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