My electric bill stands at over £200 in credit but after requesting up to date meter reading, company is only willing to refund £55. Anyone suggest a strategy to get them to cough up?
im not sure you can change the DD amount yourself. I thought that DDs were where the company TOOK the money (vs a so where you are GIVING the money and therefore control the amount)
Note you use far more electricity in the winter months than in spring / summer.
What not wait till say April / May and if you are still in credit THEN ask for a refund.
Also look back at last years bill and see how much you were in credit last year at this time. You may find that you were just as much in credit but all the credit was "used up" by the time winter finished.
I'm with Eon and they have just refunded me quite a large amount without me even asking. They have also reduced my monthly payments by £14 a month. It seems strange your supplier will only refund £55 maximum. Time to shop around?
When I pay my monthly DD I always think of the discount I get each month compared to paying quarterly bills. And I like the way payments are spread so I don't get a huge bill in March. Oh, and Santander give 2% or 3% cashback on monthly DDs for energy bills.
Just to correct my typos from earlier post
"Is the credit balance still £200 following the updated reading? They will need to factor in the likely increased usage in the coldest months of Jan/Feb"
f-f...I do know the reasons why many people pay energy bills by direct debit, but it's not enough incentive for me...the discount (such as it is) doesn't amount to much and large bills in March (and smaller ones at other times) are fine by me. And, I wouldn't be interested in anything Santander has to offer.
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