News26 mins ago
What Rights Do I Have If Any
59 Answers
I bought a sofa and chair back in March/April this year.
the sofa has developed two faults one being the sofa seat
cushion is coming away from the seam causing
a small tear and the other where some studs have come away
from the base of the sofa.
the sofa has developed two faults one being the sofa seat
cushion is coming away from the seam causing
a small tear and the other where some studs have come away
from the base of the sofa.
Answers
Unless you, your family and friends are horrendously obese I can’t see how they can cite ‘heavy use’ as an excuse for the company’s shoddy workmanship. You could take them to the Small Claims Court. Ask CAB for help or look at Martin Lewis’s website.
11:52 Wed 11th Dec 2019
Trading Standards is normally a section of your Local Authority. So you should be able to find out from where your Local Council is now operating.
Did you receive a copy of the report from the 'Independent Assessor' who, in effect, was acting on behalf of the firm from whom you purchased the furniture.
I think it's an attempt by the firm to dodge out of a legal liability. Trading Standards should be able to advise you on the issue concerned and might even pursue matters on your behalf, without it costing you anything.
Hans.
Did you receive a copy of the report from the 'Independent Assessor' who, in effect, was acting on behalf of the firm from whom you purchased the furniture.
I think it's an attempt by the firm to dodge out of a legal liability. Trading Standards should be able to advise you on the issue concerned and might even pursue matters on your behalf, without it costing you anything.
Hans.