British Gas

[dnadin0]

Is it possible to actually speak to a real live person at British Gas ?
Without getting cut off on the phone after a long wait !

[teacher1]

Please hold ...... you are number 99 in the queue.

[Vicasso]

Good Luck.
On a different tack, I started to watch this recently to see what a GP actually looked like. :-)
https://www.my5.tv/show/gps-behind-closed-doors/season-7/episode-41

[Peter Pedant]

No they are awful

here is an extract from their last email
They demanded two lots of £83.77 because that is what they do
and then lost one cheque- - - so, I had only paid one, geddit? Bad information and rude staff

Faceless bureaycrat writes"I can see a payment was made to your electricity account of £132.21 on 23/09/2021, and a payment made to your gas account of £83.77 on 29/09/2021. Both account balances are up to date as of the last invoices sent. Therefore, I wanted to check whether you want me to send the additional £83.77 back to you as a refund, or do you want it to remain on the account as a credit which will go towards your next invoice? "

That was their 'apology' for threatening to screw up my credit rating by alleging that I was in debit to them- hold it, I'd paid....twice

I did warn you they were hopeless

abosolutely hopeless BUT they are unlikely to cease trading

[Peter Pedant]

I f there were GPs on the BT 'helpline' hahaha
then you could report them to the GMC
There arent any

[Hopkirk]

Oh dear. I moved to BG because Eon were absolutely hopeless at sorting simple admin problems. Are BG just as bad?

[jno]

14 and 18, Hopkirk

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/compare-domestic-energy-suppliers-customer-service1/

[albaqwerty]

Hoppy, imo and experience, BG used to be that bad, if not worse.

I think they each have their faults.

[Hopkirk]

Ah well, at least I've moved up the table a bit.

I wouldn't want to be with a minnow that fails.

[Georgiesmum]

Im sticking with British Gas. Ive always found them very good.